Get Support Assistance

Speak to a Sage Support Consultant about your technical issues.

If you are a Sage BMS, Accounting, or Payroll customer: Please note the Sage Intelligence Support Desk is second line support. Please contact the relevant Sage Support Desks directly.

Africa
Canada
France
Ireland
Malaysia
Middle East
Singapore
South Africa
United Kingdom
United States of America

Alternatively, should you be a direct Sage Intelligence Reporting Customer/Partner please contact our Support Desk. Our Office hours are:

Shift Hours Across Time Zones
Weekday GMT +2 PDT MDT CDT EDT
Monday 08:00 – 17:00 22:00 – 07:00 23:00 – 08:00 24:00 – 09:00 01:00 – 10:00
Tuesday 08:00 – 19:00 22:00 – 09:00 23:00 – 10:00 24:00 – 11:00 01:00 – 12:00
Wednesday 08:00 – 17:00 22:00 – 07:00 23:00 – 08:00 24:00 – 09:00 01:00 – 10:00
Thursday 08:00 – 19:00 22:00 – 09:00 23:00 – 10:00 24:00 – 11:00 01:00 – 12:00
Friday 08:00 – 16:00 22:00 – 06:00 23:00 – 07:00 24:00 – 08:00 01:00 – 09:00

Sage Intelligence Client

If you use Sage Intelligence, but you are not a Sage BMS, Accounting or Payroll Client; Please complete this Prerequisite form.

Complete Prerequisite Form

Sage Support Consultant

If you are a Sage Support Consultant and wish to escalate a support request to our help desk; Please complete this Prerequisite form.

Complete Prerequisite Form

Please Note: Customised reports must be supported by the consultants who wrote them. Alternatively, you can find a consultant.

To check what your version of Sage Intelligence Reporting includes please refer to the Sage Intelligence Reporting Product Matrix.

Please refer to our Support Desk Service Level Agreement (SLA) when contacting support.

Sage © Sage South Africa Pty Ltd 2016 . All Rights Reserved.