Get help for your Sage Intelligence solution.

Our friendly team of experts will provide you with support via email and on the phone. You can also explore knowledgebase and discussion forums on the Sage Intelligence Community for support.

Support

Self Help

Go online anytime with our self-help services. Access our knowledgebase and discussion forum.

Visit our online Knowledgebase for up-to-date info and troubleshooting ideas.

Sage Intelligence Knowledgebase

Use our online community to ask questions, share ideas, and solve issues.

Sage Intelligence Community

Quick Pre-checks

Performing these three quick pre-checks helps most of our customers wanting support.


Looking for a Report Writing Consultant?

If you need help creating or customizing reports for Sage Intelligence, you can get the help of a professional Report Writer to get the job done. Find a trusted Report Writing Consultant:

Report Writing Consultants


Get assistance

Speak to a Sage Support Consultant about your technical issues.

If you are a Sage BMS, Accounting, or Payroll customer: Please note the Sage Intelligence Support Desk is second line support. Please contact the relevant Sage Support Desks directly.

Support Teams Contact Details
Mid-sized Business
Sage 100 & 500 001-800 854-3415
Sage 300 001-800 854-3415
Sage X3 001-800 854-3415 x3support.na@sage.com
Small-sized Business
Sage 50 US & CND 001-866 996-7243
Sage 100 Contractor 800-866-8049 View more contact info
South Africa
Sage Pastel 0027-11 304-3000
Sage 300 Africa 0027-11 304-2000 erpsupport@sageerp.co.za
Sage Alchemex 0027-31 537-7244 support@alchemex.com

Alternatively, should you be a direct Sage Intelligence Reporting Customer/Partner please contact our Support Desk. Our Office hours are:

Shift Hours Across Time Zones
Weekday GMT +2 PDT MDT CDT EDT
Monday 08:00 – 17:00 22:00 – 07:00 23:00 – 08:00 24:00 – 09:00 01:00 – 10:00
Tuesday 08:00 – 17:00 22:00 – 07:00 23:00 – 08:00 24:00 – 09:00 01:00 – 10:00
Wednesday 08:00 – 19:00 22:00 – 09:00 23:00 – 10:00 24:00 – 11:00 01:00 – 12:00
Thursday 08:00 – 19:00 22:00 – 09:00 23:00 – 10:00 24:00 – 11:00 01:00 – 12:00
Friday 08:00 – 16:00 22:00 – 06:00 23:00 – 07:00 24:00 – 08:00 01:00 – 09:00

Sage Intelligence Client

If you use Sage Intelligence, but you are not a Sage BMS, Accounting or Payroll Client; Please complete this Prerequisite form.

Complete Prerequisite Form

Sage Support Consultant

If you are a Sage Support Consultant and wish to escalate a support request to our help desk; Please complete this Prerequisite form.

Complete Prerequisite Form

Please Note: Customised reports must be supported by the consultants who wrote them. Alternatively, you can find a consultant.

To check what your version of Sage Intelligence Reporting includes please refer to the Sage Intelligence Reporting Product Matrix.

Please refer to our Support Desk Service Level Agreement (SLA) when contacting support.