Go online anytime with our self-help services. Access our knowledgebase and discussion forum.
Performing these three quick pre-checks helps most of our customers wanting support.
- Has the data connection been checked? Read Knowledgebase Article
- Has the SVD been validated? Read Knowledgebase Article
- Has the Lookup Sheet been cleared? Read Knowledgebase Article
Looking for a Report Writing Consultant?
If you need help creating or customizing reports for Sage Intelligence, you can get the help of a professional Report Writer to get the job done. Find a trusted Report Writing Consultant:
Speak to a Sage Support Consultant about your technical issues.
If you are a Sage BMS, Accounting, or Payroll customer: Please note the Sage Intelligence Support Desk is second line support. Please contact the relevant Sage Support Desks directly.
|Support Teams||Contact Details|
|Sage 100 & 500||001-800 854-3415|
|Sage 300||001-800 854-3415|
|Sage X3||001-800 email@example.com|
|Sage 50 US & CND||001-866 996-7243|
|Sage 100 Contractor||800-866-8049||View more contact info|
|Sage Pastel||0027-11 304-3000|
|Sage 300 Africa||0027-11 firstname.lastname@example.org|
|Sage Alchemex||0027-31 email@example.com|
Alternatively, should you be a direct Sage Intelligence Reporting Customer/Partner please contact our Support Desk. Our Office hours are:
|Shift Hours Across Time Zones|
|Monday||08:00 – 17:00||22:00 – 07:00||23:00 – 08:00||24:00 – 09:00||01:00 – 10:00|
|Tuesday||08:00 – 17:00||22:00 – 07:00||23:00 – 08:00||24:00 – 09:00||01:00 – 10:00|
|Wednesday||08:00 – 19:00||22:00 – 09:00||23:00 – 10:00||24:00 – 11:00||01:00 – 12:00|
|Thursday||08:00 – 19:00||22:00 – 09:00||23:00 – 10:00||24:00 – 11:00||01:00 – 12:00|
|Friday||08:00 – 16:00||22:00 – 06:00||23:00 – 07:00||24:00 – 08:00||01:00 – 09:00|
Sage Intelligence Client
If you use Sage Intelligence, but you are not a Sage BMS, Accounting or Payroll Client; Please complete this Prerequisite form.
Sage Support Consultant
If you are a Sage Support Consultant and wish to escalate a support request to our help desk; Please complete this Prerequisite form.
Please Note: Customised reports must be supported by the consultants who wrote them. Alternatively, you can find a consultant.
To check what your version of Sage Intelligence Reporting includes please refer to the Sage Intelligence Reporting Product Matrix.
Please refer to our Support Desk Service Level Agreement (SLA) when contacting support.